We’ve answered some of the frequently asked questions below.
Synapse offers both individual e-learning courses and facilitator-led face-to-face training. The individual e-learning courses can be purchased here.
Once your payment is finalised, you will receive an email with your username and a link to complete the course.
We offer standard flat-rate shipping on our products, which is $12 Australia-wide. Boxes of our publications also have flat-rate shipping Australia-wide at a cost of $25.
You should receive your order within 12 working days. Synapse will pick, pack, and post it within 3 working days of receiving it.
*Please note this is using standard postage time frames through Australia Post. Delays around certain times of the year or other situations may be experienced by Australia Post.
Once you’ve placed your order, it joins a queue for processing. If you need to change your postage address, please contact info@synapse.org.au as soon as possible. We cannot guarantee that your postage address will be updated if you contact us after purchasing.
If you need to return your order please refer to our Returns Policy.
Once you’ve placed your order, it joins a queue for processing. If you need to change your order, please contact info@synapse.org.au as soon as possible. We cannot guarantee that your order will be updated if you contact us after a purchase is made.
We aim to always be in stock of all our products and publications, but from time to time we may sell out. If you are looking for an out-of-stock item, you can contact our team on info@synapse.org.au to find out when this item will be restocked.
If you want to know more about how your information is used and stored, please refer to our Privacy Policy.
If you can’t find what you’re looking for. Contact us and we’ll get back to you as soon as we can.
